Lead Purchase & Delivery Terms
Version 2026-11-05-v0.1. Last updated 5 November 2026.
1. About these terms
1.1 These terms explain, step by step, how a Lead is offered, purchased, paid for and delivered on the Halo Lead Exchange, operated by Halo Strategic Ltd (company number 17409402).
1.2 They sit under our Buyer Terms. Words with capital letters (such as Buyer, Lead, Homeowner, Delivery and Replacement) have the meanings given in the Buyer Terms. If anything here conflicts with the Buyer Terms, the Buyer Terms apply.
1.3 During this pilot phase every Lead is handled individually by a Halo administrator. There is no automated purchasing, reservation timer or self-service checkout.
2. How a Lead is offered
2.1 When a qualified Lead matches your Territory and approved services, we send you an offer by email. The offer contains a Lead reference, a summary of the enquiry without the Homeowner’s name or contact details, whether the Lead is exclusive or shared, and its price.
2.2 Each offer states how long you have to accept or decline it. If you do not respond in that time, the offer lapses and we may offer the Lead to another Buyer.
2.3 You may decline any offer. Declining costs you nothing.
3. Accepting and paying
3.1 To accept, reply to the offer confirming you want the Lead.
3.2 We then send you payment details for that Lead. When you pay, include the Lead reference (and your Buyer reference) so we can match the payment.
3.3 Accepting does not oblige us to release the Lead until payment is verified, and paying does not complete the purchase until we have verified it (section 4).
3.4 If payment for an accepted Lead is not received within the time stated in the offer, the acceptance lapses and we may offer the Lead elsewhere.
4. Payment verification
4.1 We release a Homeowner’s contact details only once payment for that Lead has been received in our business account and checked by us against the amount and reference.
4.2 A remittance advice, screenshot, payment confirmation email or your word alone is not proof of payment.
4.3 Once verified, we confirm the payment to you by email.
5. Delivery
5.1 “Delivered” means we have emailed the Homeowner’s full contact details and qualification information to the email address you gave us. We record the time of that email as the time of Delivery.
5.2 We aim to Deliver as promptly as possible after payment is verified, but do not guarantee a fixed delivery time during this pilot phase.
5.3 If you have not received a Lead you have paid for, tell us and we will resend it. A resend does not change the original Delivery time unless the first email failed to send from our side.
5.4 Before Delivery you may ask us to withdraw a Lead you have paid for, and we will refund that payment.
6. When a purchase is final
6.1 A purchase is final once the Lead has been Delivered. After that, the only remedies are those in section 7 and our Refund & Replacement Policy.
6.2 An exclusive Lead, once Delivered, will not be sold to any other Buyer. A shared Lead may be sold to more than one Buyer, as agreed in your commercial terms.
7. After Delivery
7.1 Check each Lead when you receive it. The Delivery time starts the replacement window.
7.2 You may claim a Replacement if you cannot reach the Homeowner despite reasonable, documented attempts within 3 calendar days of Delivery, or if the Lead is invalid or materially inaccurate. Send us the Lead reference and your dated contact evidence within 5 calendar days of Delivery. Full details are in the Refund & Replacement Policy and section 9 of the Buyer Terms.
7.3 How you may use the Homeowner’s details is set out in sections 8 and 10 of the Buyer Terms and in our Privacy Policy.
8. Questions and disputes
8.1 Email [email protected] with your Buyer reference and the Lead reference. We will acknowledge within 2 working days and aim to resolve within 10 working days, as set out in section 13 of the Buyer Terms.