Refund & Replacement Policy

Version 2026-11-04-v0.1. Last updated 4 November 2026.

1. Replacement, not automatic refund

Where a lead meets the criteria below, Halo Strategic will provide an equivalent replacement lead at no additional charge. The remedy is a replacement lead, not an automatic cash refund.

2. Three-day contact window and documented attempts

The buyer must make reasonable, documented attempts to contact the homeowner within three calendar days of the recorded lead delivery timestamp (not the payment time). Evidence must include dated contact attempts — telephone call attempts, text messages, or emails where an email address has been supplied. Three days of silence without reasonable, documented contact attempts does not qualify for replacement.

3. What “equivalent replacement” means

A replacement lead must meet the same agreed service, geographic, and qualification criteria as the original lead — not simply be another enquiry of any kind.

4. Scope

This policy applies initially to the Spray Foam Removal vertical only. Future industries, including solar and HVAC, may have different replacement windows and eligibility criteria.

5. What does not qualify on its own

• A lead that does not convert into a paying customer. Non-conversion is never itself grounds for replacement.
• A buyer who does not attempt contact within the three-day window.
• A homeowner who changes their mind after being reached.

These are distinct from an invalid or materially inaccurate lead (incorrect qualification data, for example), which is a separate ground for replacement or dispute, not covered by the three-day contact rule.

6. Disputed cases

Disputed cases are reviewed by a Halo Strategic administrator, with the outcome recorded against the lead’s record. Replacement eligibility in a contested case is not decided by an automated rule alone.