The Commercial Diagnostic is a fixed-price, 90-minute session ($995). It's backed by the Halo Clarity Guarantee: if you don't leave the session with real clarity on what's holding your business back and what should happen next, tell us within 14 days of the session and we'll refund the full $995, no questions asked.
To request a refund under this guarantee, email [email protected] within 14 days of your session with your name and the date of your session. We aim to process approved refunds to the original payment method within 10 business days.
The Commercial Audit is a larger, custom-scoped engagement. Because scope, timeline and price are agreed individually for each engagement, refund and cancellation terms for an Audit are set out in the proposal or contract for that specific engagement rather than this general policy. If no refund or cancellation terms were given to you in writing, contact [email protected] and we'll confirm them before any work begins.
Halo's Pay-Per-Lead services (currently including HVAC, Roofing and Solar & Battery Leads) work differently from a one-off purchase: you're billed per qualified lead delivered against criteria agreed with you upfront, not for a product bought in advance. If a lead doesn't meet the agreed qualification criteria, it is not billed, or is replaced or credited, under the terms set out when the arrangement is agreed. Specific lead-quality and billing terms are confirmed directly with you before any leads are delivered, since they depend on your trade, service area and the criteria you set.
The Commercial Health Check and the free Website Review carry no charge, so no refund applies.
Email [email protected] with your name, the service you paid for, and the date of purchase or session. We'll confirm receipt within one business day and let you know the outcome.
Questions about this policy: [email protected].